You probably hear this advice often: In order to scale your business, you must delegate daily tasks. We can all agree that it’s more efficient to outsource to someone who could perform the task quicker and it’s a much better investment than to do the tasks yourself.
Once you have the team trained to take on the delegated tasks, there are things that you may not want to delegate completely. Those things include:
1. Strategic Direction
You must own the idea of where, why and how: where you are going, why you are going there, and how you plan to get there.
As the business owner, your company’s culture is one of the key foundational elements that you want to nurture. My Excelleration mentoring clients look at the key elements of their Culture of Distinction and develop a plan to integrate those key elements into all parts of their organization.
3. Employee Communication and Engagement.
If you want excellent customer service, keep your eye on your employee engagement. Your employees are your internal customers. Keep the communication open on where your company stands with the goals. Additionally, keep your team aligned with their natural talents.
4. Client Relationships
Build in some face time with your clients. How your clients feel about your business and how they understand the results they gain by working with your company’s team is important to know first hand.
Know your Balance Sheet. Have a consistent meeting with your CPA and keep protocols in place to understand and review your financial reports. While keeping an eye on your sales goals is critical, you’ll also want to keep a close eye on expenses, especially large expenses or investments.