Connecting Local Communities and Employees to Maintenance Teams:
NEXGEN 311 is an innovative service request platform designed to streamline how service requests get reported and resolved. With NEXGEN 311, customers and employees can now report service requests straight from a desktop or mobile device, while maintenance teams scan view, track and resolve issues in real-time. Service requests reported from the portal are automatically sent to NEXGEN Asset Management and routed to the appropriate maintenance team. Most importantly, customers and employees are updated throughout the lifecycle of their service request.
What does NEXGEN 311 do?
- Enables customers and/or your employees to easily submit, manage and monitor service requests.
- Automates service request routing so the right maintenance team receives the right service request every time.
- Keeps customers and/or your employees in the loop with real time updates as the status of their service requests change.
NEXGEN 311 is seamlessly integrated with NEXGEN Asset Management. With intuitive mapping, NEXGEN automatically assigns new service requests to the appropriate supervisor or work crew based on the service request type.
Looking for a branded service request mobile application?
You’ve come to the right place. We also develop custom branded iOS Applications so your customers can easily submit service requests via an app on their mobile.
To learn more about NEXGEN Asset Management and the NEXGEN 311 module please contact the NEXGEN Team at (888) 820-8880 or email us at firstname.lastname@example.org.
Note: You must have the NEXGEN 311 module active in your NEXGEN AM software and a user account to login to the App.
For help contact the NEXGEN Team at (888) 820-8880 or email us at email@example.com.