Bhopal Plus would serve as a one stop web portal and mobile application for facilitation of government citizen engagement and collaboration, avail citizen services, accessing live city feeds, grievance redressal, etc.
Main Components of Bhopal Plus application are: Collaboration platform, Citizen service delivery, City dashboard and Grievance redressal platform
1) Collaboration Platform- The collaboration platform forms an integral part of Bhopal Plus, which envisions engaging citizens in governance processes through participatory governance. The platform helps the people of the city to participate in the policy-making and decision-making process of the government through contribution in governance. Some of the salient features of the citizen collaboration module integrated in the platform are:
a) Citizens can collaborate and provide inputs/opinions on various policy related and local governance topics through discussions, polls and surveys
b) Solicit popular opinion from citizens through polls and surveys on various topics of relevance for making intelligent and appropriate decisions to benefit the people
c) Enable citizen participation in on-ground, online contests and volunteer work to support government
2) Citizen service delivery - The feature allows citizens to avail citizen centric services available on the Bhopal Plus platform. Citizens will have the provision to request/track in order to get desired results from a service. The desired results could be in the form of a certificate being requested, application id for a service request, making payments for utility bills and generation of utility bills, etc.
3) City dashboard- The application consists of a public dashboard which will disseminate live data feeds related to the Bhopal city and would also provide quantitative analysis of citizen engagement and service delivery through the Bhopal Plus application
4) Grievance redressal- The application provides the provision to submit citizen grievances and track the status of the submitted grievances