Decision-making and action-taking are simple and efficient using the dedicated analyst mobile app that combines at-a-glance awareness and issue context with single-action workflows. Analysts can act confidently and responsively anytime, anywhere, which lowers mean-time-to-resolution and raises customer satisfaction and service efficiency.
Key Features and Benefits:
• Leverage your existing Filters - Any filters the you create using the web interface are available so you can quickly select your familiar views of the ticket queue
• Get things done with a single tap – Quickly take common actions with a tap
• Attach a picture to a ticket – Instead of typing or tapping notes, just take a picture of the issue attach it to the ticket
• Dictate versus type - Use the speech-to-text capability of the device to enter text
• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On
• To use this app requires a named license, concurrent license or trial license for Cloud Service Management™