It's time to bring your customer feedback program into the 21st century.
GuestComment replaces those tired, old, static paper comment cards with a dynamic, sexy iPad kiosk that not only makes it easy to collect feedback from your customers, but also increases engagement.
GuestComment is the digital comment card that gives real-time customer feedback from an easy to use app.
Improve customer satisfaction through measurement. Get instant feedback from guests, customers, employees, patients & more with GuestComment's ipad-based survey, feedback and comment system.
Comments, ratings, compliments and complaints are sent real-time to management. Managers can quickly gauge guest satisfaction, resolve issues.
There's no need to wait for weeks or months for a customer to mail a survey, complete a phone interview, or even go home and submit their feedback online. GuestComment gives you instant feedback from your customers. You can solve problems before they even leave your business.
Real-time patient feedback helps hospitals, doctors, dentists, and many other healthcare professionals. Monitoring the quality of services being delivered to patients over time, assessing patient reactions to practice changes, understanding how patients are currently using services, and raising awareness of changes at the practice are just a handful of ways real-time feedback from GuestComment is being used in the healthcare industry.
With GuestComment, hotel guests can provide their feedback and receive attention from the hotel management while they are still staying at the hotel. They bypass the awkwardness of complaining face-to-face, the confusion over where to send feedback, and the feeling that they are not being listened to by the hotel. This real-time engagement between hotels and guests means conflicts and complaints are resolved onsite, leading to happier guests. Hotels no longer need to print guest comment surveys and wait weeks for feedback.
Customers can provide retailers with valuable insights on coming demands, styles or preferences, and often have suggestions on what additional products they would like to be carried. GuestComment allows customers to share their valuable insights while they are still onsite at the business. Their comments, ratings, compliments and complaints are sent real-time to management. Managers can quickly gauge customer satisfaction, resolve issues and even publish positive comments on their own website.
Restaurants live and die by their online reputations. Keeping tabs on how their guests feel about food quality, restaurant ambience, and service can literally mean the difference between lines at the door and shutting the doors. Giving guests the opportunity to share their feelings about their dining experience before leaving the restaurant, not only makes the experience even better, it also keeps them from venting about a bad experience after the fact on social media and/or online review sites.
Gathering feedback while visitors are deeply engaged in the themed experience is the perfect time to gather feedback. Not only is it the most accurate, but it brings out the most emotional responses. GuestComment is perfect for zoos, theme parks, historical sites, casinos, amusements, carnivals, water parks, theaters, and more. GuestComment iPad surveys can also be used for gathering face-to-face visitor feedback across the park throughout the day.
Better feedback means better results.
Isn't it time you moved your customer feedback program into the 21st century? Start using GuestComment today and begin improving your business.