Deliver great customer service experience from anywhere in the world with Kayako.
We know your life exists beyond the desk. So why not bring your customers along with you? Whether you're working from home, across the globe, or simply stuck in a meeting, you can create memorable customer service experiences in just a few taps.
• View, sort and filter conversations
• Perform bulk operations on conversations
• View and add case replies (with attachments)
• Edit case properties like priority and status
• View other agents updating the case and witness real time updates
• Use Macros for quick responses
• Copy someone in while replying to conversations
• Add new Case, User and Organization
• View, edit and add notes to User and Organization profiles
• Search for Users, Organizations and Conversations
• Deep Linking & Voice Search support