Support.com Connect enables customer support representatives to remotely connect to your Android device and provide a seamless support experience, including the following capabilities:
• Ability to take full remote control of Samsung phones.
• Co-Browse together with the customer.
• Annotations on SupportCam™
• Send and receive chat messages
• Review device information and diagnostics
• Configure WiFi networks
• Optimize Storage Space
• Force stop running services
• Push custom URLs and shortcuts.
To use Support.com Connect, simply enter the connection code provided by your customer service representative, check the box to provide your consent, and click Connect.