This application is an extension to the VCC Live (VCC) professional cloud-based call center solution, providing the ability for non-agent employees to handle business-related calls and share information between call center agents and other employees.
* Manage personal and business-related contacts
* Synchronize contact information with VCC's database
* Upload business-related CDRs
* List, filter and export CDRs
* Calculate cost of business-related calls
* Manage timed callbacks
* Set call dispositions and descriptions
* Offline mode
POTENTIAL AREAS OF USE
* Field sales
* Customer care
You need to be subscribed to VCC Live to use this mobile application. A VCC user with 'Administrator' access is also required to grant permission for you.