• See who's online on your site in real-time, start engaging leads on your website.
• Provide live customer help when they have a query, never lose them to competitors.
• Less typing and more productive with our shortcuts feature.
• Don't worry about missing a message while chatting with our unique in-app notifications.
• Push Notifications that allows you to remain online and receive chats even when the app is terminated.
• Get alerted with the same great sounds from our online dashboard.
• Multi-tasking support. Get alerted of new messages when the app is backgrounded.
• Switch to and fro between our online dashboard and the app and it will continue from where you left off.
• Email Chat Transcripts and review them right in your inbox.
• View past chats that took place with returning visitors
• View URL paths of your visitors, determine what they're viewing and how they got there
• Does the Zendesk Chat app support push notifications?
Yes! The app supports push notifications that will allow you to stay logged in even when the app is terminated as long as you don't log out from the app intentionally or log into our web dashboard.
• How do I stay logged in to Zendesk Chat app?
The app will maintain your online status even if the app is terminated until you explicitly logout from the app or login from our web dashboard
• I'm having issues with the Zendesk Chat app. How can I get help?
The app has an in-app feedback email system for users to send us any feedback. We appreciate all feedback and will do our best to reply to your concerns with regards to using the app.