Dynamics 365 Remote Assist 2019.12.09

Microsoft Dynamics 365 Remote Assist empowers technicians to solve problems faster the first time. Technicians can collaborate with remote experts using Teams to troubleshoot issues in context. Modernize your field service operations, so you can make the most of your time and money.
Upon download, users will have access to Remote Assist free of charge for 90 days. After the 90 day trial period, a paid Dynamics 365 Remote Assist License is required.
Important note: a Microsoft Teams license are required to use Remote Assist*. For more information on how to purchase Remote Assist, contact a Microsoft representative at 1-888-477-7989.
*The 90 Day free trial of Dynamics 365 Remote Assist requires a valid Office 365 license including Microsoft Teams. No additional Dynamics 365 licenses are required. To make or receive calls to a Remote Assist user, remote experts must have a device installed with the free or paid version of Teams. Additional hardware and software requirements vary for available features and content.

Features:
• One-to-one video calling
• Remote user or expert can add mixed reality annotations in space
• Ability to collaboratively annotate on a 2D capture of the space
• Text chat functionality
• Integration with Microsoft Dynamics 365 for Field Service
• Ability to initiate a call from Dynamics 365 for Field Service mobile app
• Ability to save call information to the Dynamics 365 Field Service work order